Refund & Cancellation Policy
Last updated: September 12, 2026. This policy applies to all payments made to Empire Overseas Education through Learn With Empire.
1. What you pay when you book
Booking a tutor-led class on Learn With Empire charges a reservation fee, shown on the class page before you pay. The reservation fee holds your place and starts the scheduling conversation. The course fee itself is agreed with you on your first call, once your tutor understands your current level and your target, and is invoiced separately. You are never charged the course fee automatically and there is no subscription or recurring payment on a class booking.
2. Cancelling before your first call
You may cancel at any time before your first call takes place, for any reason, and the reservation fee is refunded in full. You do not have to give a reason. Email social@learnwithempire.com from the address on your account, or call +91 96330 04634, and say which class you booked.
3. After your first call
Once your first call has taken place, the reservation fee is adjusted against your course fee rather than refunded, because the tutor's time has been committed. If you decide not to continue after that call, nothing further is charged — you simply do not proceed to the course fee.
4. Refunds on the course fee
Course fees agreed after your first call are refundable on a pro-rata basis for sessions not yet delivered, less any sessions already taught. Ask by email and we will confirm the amount in writing before processing it. Sessions you booked and did not attend without notice count as delivered; sessions you rescheduled in advance do not.
5. If we cancel
If we cancel a class, cannot assign a tutor, or cannot schedule sessions at times that work for you, you receive a full refund of everything you have paid, including the reservation fee, whether or not your first call has happened. If a tutor misses a scheduled session, that session is either rescheduled at no cost or refunded, your choice.
6. Free courses
Self-paced courses in the Learn With Empire catalogue are free to enrol in and carry no charge, so there is nothing to refund. If you were ever charged for a course listed as free, contact us and we will return it in full.
7. How to request a refund
Email social@learnwithempire.com with the payment id from your receipt, or reply to the booking confirmation you received. We acknowledge refund requests within two working days and tell you the outcome in writing. If a request is declined we explain why, and you can ask us to look again.
8. How long a refund takes
Approved refunds are returned to the original payment method — the card, UPI app or bank account you paid from. We submit the refund to our payment provider within two working days of approving it; your bank then takes a further 5–7 working days to credit it. We cannot refund to a different account from the one that paid.
9. Failed and duplicate payments
If a payment fails but your bank shows an amount debited, it is reversed automatically by your bank, usually within 5–7 working days. You do not need to ask us for this and you have not been charged. If you were charged twice for the same booking, tell us and we refund the duplicate in full — there is no time limit on that.
10. Who you are contracting with
Classes and courses on Learn With Empire are provided by Empire Overseas Education. Learn With Empire is a service brand of Empire Overseas Education, so your receipt, invoice and bank statement name Empire Overseas Education rather than Learn With Empire. This is expected and is not an error.
Related pages
See Pricing for what things cost, Contact to reach a person, and our Terms of Service for the full agreement.